Review Management
Our Process
Step One
We start by conducting a thorough audit of your current online reviews across various platforms.
Step two
Our team implements strategies to encourage satisfied customers to leave positive reviews. We create easy-to-follow processes
Step three
Any negative review is emailed to the owner so that they can respond directly with the customer to make things right.
Step four
Our detailed analytics help you understand the impact of our review management efforts and make informed decisions for future improvements.
Why Should You Care?
If you own a business, no matter the industry, reviews are the best chance you have for growing your business.
OutWord Marketing using software, monitors sites and emails the owner when a review is left on a site.
Most business owners are too busy to keep tabs on all of the various review sites and even if they did, they wouldn’t check it frequently enough to take appropriate action.
But here is the best part about our software—the owner receives the less than 5 star review before it posts to the site so the owner can reach out to the reviewer and see what they can do to make things right and increase the stars before it posts.
- Protecting an online reputation begins with having an aggressive review acquisition strategy paired with rapid response to both positive and negative reviews. The number of reviews and the 5 star ratings
Who Makes A Good Candidate?
Who are the businesses in most need of our help? Everyone of course but let me explain.
- If you have no reviews
- Has less that a 5 star rating
- Has a 5 star but very few reviews
- Latest reviews are older than 3 months old
- Competitor has a similarly low rating and low rating
- Competitor has lots more reviews
Get More Reviews on Autopilot
Reputation Management with our software sets up a method to reach out to customers, get their permission to text them and follow-up asking for a review when the work for them is completed.
Most businesses provide great services, or they would be out of business. Customers that are happy don’t usually go out of their way to talk about their good experiences. As a result you might only hear from customers that have had negative experiences.
How do we combat this? By going on offense and actively seeking reviews. Our software filters people who had an unfavorable experience and gives you the owner the chance to handle it. This gives you a chance to gain great feedback and uncover any problems in your organization.
This is done for you ongoing so you can see the improvements in number and ratings.
Let's talk about your project
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Let’s work together to drive positive ratings for your business
